Deleting your Simcheong (심청이) account

1. Delete in the app

1. Sign in to the Simcheong app.
2. Tap "My space" in the bottom tab bar.
3. Tap "Delete account" at the bottom of the screen.
4. In the "Delete your account?" dialog, tap "Delete account". Deletion is processed immediately and you are signed out on this device when it finishes. A deleted account and its data cannot be restored.

If you are still waiting for your institution to approve you, tap "Delete account" under "Account" on the first screen.

2. If you cannot use the app: request by email or phone

Email support@intunelabs.ai from the address you signed up with, with the subject "Simcheong account deletion request", or call +82-42-823-5557. After verifying your identity we will delete your account and tell you the result within 10 days.

3. What is deleted

• Your sign-in account and member information
• Call conversation records, transcripts, call summaries and memory recorded by the AI
• Call recordings (if you agreed to recording). We ask the calling provider to delete them straight away; completion may take some time depending on the provider.
• Mood records, medicine information and dose logs
• Call schedules, call records and call session information
• Institution join requests, assignments and invitation records
• Family connections and family invitation links
• App settings, consent records, notification settings, push tokens and pictures you made

Information kept only on your device — gratitude, reflection and sleep entries, your family map and step counts — is removed when you delete the app.

4. What is not deleted or is kept separately

Information provided to your institution

Information provided to your institution with your consent and kept in the institution's care records is not removed when you delete your account; it is kept for the institution's retention period. To have it deleted, ask your institution.

AI chat text

Chat text saved while "Keep conversation summaries" was on is deleted automatically 30 days after it was saved (up to 365 days, depending on institution settings), even after you delete your account. To have it deleted immediately, request it by email.

Institution management, safety and operational records

Crisis-alert records, some call-analysis records, institution participation management records, safety reports you submitted, records of actions taken on your account (audit records) and some support enquiries are not currently deleted with your account. To have them deleted, request it by email; information we are not legally required to keep will be deleted after review.

App error and crash information

Collected without linking it to your account and deleted according to the retention policy of the service provider (Sentry).

5. Contact

For questions about account deletion or your personal information, contact support@intunelabs.ai or +82-42-823-5557. See the Privacy Policy for details.